Hajj visas are issued by the Ministry of Foreign Affairs and are granted randomly. Therefore, there is no specific timeframe: some pilgrims receive their visa quickly, while others may have to wait longer.
If your departure date is approaching and you still haven’t received your visa, please contact Nusuk Hajj support directly.

Your passport must be valid for at least six months after your expected date of arrival in Saudi Arabia.
Check this information well in advance to anticipate any potential renewal.

If your name, passport number, or any other essential information contains an error, contact your provider and the Nusuk assistance immediately.
The information on the visa must match that of your passport to avoid difficulties when traveling.

If you are residing in a country of which you are not a national, your residence permit must also be valid for at least six months after your expected arrival in Saudi Arabia.
This condition must be verified before registration and preparation of the trip.

If your passport is about to expire or does not meet the required validity duration, initiate the renewal process as soon as possible.
If your Nusuk account is already validated or if your package has been purchased, contact Nusuk support and your provider before changing your profile information.

The ACWY meningococcal vaccine is mandatory to perform Hajj.

The vaccination must be recorded in the yellow international vaccination booklet, which serves as proof. You should keep this booklet with your travel documents and present it if required.

Check the validity of your documents, your flight information, your luggage allowance, and the applicable health regulations well in advance.

Also keep the contact details of your provider, your hotel address, and information about your group.

Early preparation allows for a more relaxed departure and helps limit unforeseen events.

If you are on regular medication, ensure you bring enough for the duration of your stay.

Keep your medications in their original packaging and carry your prescription, preferably accompanied by the necessary information to facilitate checks.

Before departure, consult your doctor, especially if your health condition requires specific monitoring.

Contact your provider immediately to identify the missing document and understand the next steps.

If the issue pertains to your profile, visa, or the platform, also reach out to Nusuk Hajj support:

By email: support@hajj.nusuk.sa.

By phone: +966 920 031 201.

The Hajj visa is issued after purchasing your package on Nusuk Hajj. Once your booking is confirmed, the necessary steps for its issuance are initiated as part of your journey on the platform.
You do not need to apply for a separate visa: the purchase of your package allows for its issuance.