No. You can also add friends or other people who wish to perform the Hajj with you.

It is not necessary to have a family connection, but each member must reside in the same country as you and meet the eligibility requirements.

No. All individuals linked to the same account must reside in the same country.

A relative living in another country will need to create their own account and register separately. However, you can choose the same plan when purchasing if that option is available and you wish to go together.

You can add up to seven members, making a total of eight people including yourself.

Forming a group allows families and friends wishing to travel together to consolidate their arrangements under a single account.

On the day of sale, the administrator can purchase the packages for all members in a single transaction. This allows booking the same package for the entire group and reduces the risk of some individuals being left without a spot.

No. Members attached to the same account share a single e-wallet, managed by the main administrator.

The balance must cover the amount needed to purchase packages for all members of the group.

The main administrator is the person who creates the group and associates other members with their account.

They manage the family group, the shared eWallet, and the purchase of packages for all members.

It is therefore important to designate someone who is available and comfortable with the procedures on Nusuk Hajj.

Yes. The shared eWallet can be funded with multiple bank cards.

Each member can therefore use their own card to top up the group wallet and settle their share of the package.

Yes. You can remove a member attached to your account or dissociate their profile from the family group.

Once dissociated, they are no longer linked to the main administrator and can continue their processes separately.

Yes, provided they can access their personal account.

When a person is added to a group, Nusuk sends them an email allowing them to create their own access to the platform.

If this access has already been created, they can log in, open the “My Family” section, and select the option to detach from the group.

If their access has not yet been created, they will need to find the email sent by Nusuk to activate it. Without personal access, they will not be able to complete this process.

Yes. From the « My Family » section, you can select a member and choose the « Transfer Authority » option.

The person concerned will receive a notification and must accept the request. Once the transfer is approved, they will become the main administrator, and you will lose management rights over the group.

Warning: this transfer is only possible before the eWallet is activated. Once the wallet is activated, the main administrator cannot be changed.