Yes. The purchase of a package is exclusively made with the balance available in your eWallet.

You must therefore activate and top up your wallet before the sale. Without sufficient balance, you will not be able to finalize your booking.

To activate your eWallet, simply make an initial top-up.
We recommend starting with a small amount to ensure that your wallet is functioning correctly and that the funds are credited properly.
You can then gradually top up your balance.

The eWallet balance is displayed in Saudi riyals, the currency used on the Nusuk Hajj platform.

When you make a payment from a bank account in euros, the amount is converted to riyals. Be sure to check for any currency exchange fees applied by your bank.

You can top up your wallet:
By credit card, including Visa or Mastercard.
By bank transfer, using the IBAN associated with your Nusuk Hajj account.

Payment by card is strongly recommended. Funds are generally credited quickly to your eWallet, and refunds are also faster.
Bank transfers require processing time, which can be problematic when sales are approaching. In the case of refunds, the delays can also be particularly long and take several months.

Your eWallet should be topped up before sales open so that you can purchase your package as soon as it becomes available.
It is advisable to do this in advance, especially if you choose a bank transfer, as funds may take several days to appear in your wallet.

Your wallet must contain a sufficient amount to cover the total price of the chosen package.
Take into account any additional costs, including the flight ticket if it is not included in the displayed price, as well as any potential upgrades to a triple or double room.
If multiple people are linked to your account, the balance must cover the packages for all members of the group.

Yes. It is advisable to allow for a margin to anticipate any additional costs and possible price fluctuations.
This precaution is especially important for custom flights, whose prices may increase at the time of purchase.

Yes. You can make several reloads until you reach the necessary amount.
The main thing is that your balance is sufficient at the time of purchase.

Yes. The same wallet can be funded with multiple bank cards, whether it is linked to an individual account or a family group.
In the case of a group, each member can pay their share with their own bank card.