Choice of flight and departure preparation.
The flight is selected during the setup and purchase of your package on Nusuk Hajj.
Whether it is a group flight or a customized one, you must choose your flight to finalize your booking. No package can be purchased without a plane ticket.
The group flight is organised by the provider for multiple pilgrims. The departure cities, dates, times, and itinerary are set in advance. You join your group right at the departure airport.
The customised flight is chosen according to your preferences on the Mousafer platform. It allows you to select a different departure city. You travel independently and join your group directly at the hotel in Saudi Arabia.
The departure cities depend on the country concerned and the packages offered by the providers.
For example, for France, departures are generally offered from Paris, Lyon or Marseille.
Yes. The custom flight allows you to select your departure city from the available options on Mousafer.
This solution offers more flexibility if you do not wish to depart from one of the cities proposed for group flights.
Yes. You can choose to depart from another European country, depending on the available packages and itineraries.
For example, a person residing in France can depart from Switzerland or Belgium, and vice versa.
However, it is advisable to have a good command of the language of the departure country, as you may join a group whose fellow pilgrims and guides do not speak your language.
No. Whether you choose a grouped or personalized flight, the price of the plane ticket is added to the base rate of the package.
For a grouped flight, its price corresponds to the itinerary offered by the provider. For a personalized flight, it depends on the route selected on Mousafer.
In both cases, your eWallet must contain a sufficient amount to cover the package, the flight, and any additional costs.
Before the sales open, you can identify and prepare the package corresponding to your departure city and preferences.
On the day of the sale, once your package is configured, you simply need to validate your cart, subject to availability and sufficient balance in your eWallet.
The custom flight must be configured on the day of the sale, at the time of purchasing the package.
You need to select your itinerary on Mousafer, then finalize your booking within the given timeframe, usually limited to ten minutes.
This step requires promptness, as prices can change quickly, even doubling.
Unlike a package flight, you will not meet the other pilgrims at the departure airport.
You travel independently and join your group directly at the hotel in Saudi Arabia.
With a package flight, the airline is determined by the provider.
With a custom flight, you can choose from the airlines offered on Mousafer, according to your itinerary and budget.
It depends on the offers available.
For a packaged flight, the itinerary is fixed in advance. For a custom flight, you can select a direct flight if this option is available on Mousafer.
No. Once your package has been purchased and your reservation confirmed, you cannot modify or cancel just your flight.
Please carefully check the dates, times, airports, and any possible connections before confirming your purchase.
For a group flight, your provider will handle the rescheduling and inform you of the new details regarding your trip.
For a personalised flight, a new flight may be offered. You will need to check the dates, times, and itinerary before confirming this new proposal.
For a tailored flight, the e-ticket is usually generated after the package purchase.
For a group flight, its transmission may take longer. Each provider applies its own policy regarding the issuance of tickets.
For group flights, a delay in receiving the ticket is not necessarily concerning.
However, if your departure is approaching and you still haven’t received your ticket, contact your provider directly for information.
During the Hajj, flights are often booked collectively for multiple pilgrims.
Therefore, you may receive a document mentioning several travelers under a single booking reference, known as a PNR.
This does not mean that your booking is invalid. Your name just needs to be among the passengers associated with the flight.
The baggage allowance varies depending on the airline and the conditions of your ticket.
Check the number of bags allowed in the cabin and hold, as well as their weight and dimensions.
If this information is not provided, please contact your provider directly.
It is recommended to arrive at least four hours before the departure of your flight for Hajj.
This gives you enough time to check in your luggage, go through security checks, and deal with any unforeseen circumstances.
If your name, passport number or any other essential information contains an error, contact your provider immediately.
The information on your reservation must match that on your passport to avoid difficulties during check-in or boarding.
eWallet: activation and top-up
The eWallet is an electronic wallet integrated into the Nusuk Hajj platform. It allows you to deposit money to pay for your package when sales open.
Yes. The purchase of a package is exclusively made with the balance available in your eWallet.
You must therefore activate and top up your wallet before the sale. Without sufficient balance, you will not be able to finalize your booking.
The eWallet balance is displayed in Saudi riyals, the currency used on the Nusuk Hajj platform.
When you make a payment from a bank account in euros, the amount is converted to riyals. Be sure to check for any currency exchange fees applied by your bank.
To activate your eWallet, simply make an initial top-up.
We recommend starting with a small amount to ensure that your wallet is functioning correctly and that the funds are credited properly.
You can then gradually top up your balance.
You can top up your wallet:
By credit card, including Visa or Mastercard.
By bank transfer, using the IBAN associated with your Nusuk Hajj account.
Payment by card is strongly recommended. Funds are generally credited quickly to your eWallet, and refunds are also faster.
Bank transfers require processing time, which can be problematic when sales are approaching. In the case of refunds, the delays can also be particularly long and take several months.
Your eWallet should be topped up before sales open so that you can purchase your package as soon as it becomes available.
It is advisable to do this in advance, especially if you choose a bank transfer, as funds may take several days to appear in your wallet.
Your wallet must contain a sufficient amount to cover the total price of the chosen package.
Take into account any additional costs, including the flight ticket if it is not included in the displayed price, as well as any potential upgrades to a triple or double room.
If multiple people are linked to your account, the balance must cover the packages for all members of the group.
Yes. It is advisable to allow for a margin to anticipate any additional costs and possible price fluctuations.
This precaution is especially important for custom flights, whose prices may increase at the time of purchase.
Yes. You can make several reloads until you reach the necessary amount.
The main thing is that your balance is sufficient at the time of purchase.
Yes. The same wallet can be funded with multiple bank cards, whether it is linked to an individual account or a family group.
In the case of a group, each member can pay their share with their own bank card.
Yes. Individuals attached to the same group use a single electronic wallet, managed by the main administrator.
This shared wallet must contain the necessary amount to pay for all members’ packages.
No. Each Nusuk Hajj account has its own IBAN, linked to its eWallet.
You must use the IBAN specified on your account for the funds to be correctly allocated to your wallet.
For a family group, only one IBAN is used for all members.
The timeframe depends on the payment method chosen.
With a credit card, funds are usually credited quickly, often within a few minutes.
With a bank transfer, processing can take several days. It is therefore advisable to plan ahead to avoid missing the start of sales.
Yes. Before reloading your eWallet, check that your payment limit allows you to pay the intended amount.
If necessary, request a temporary increase from your bank. This precaution is particularly important if you are paying for multiple people.
Fees may apply depending on the payment method used and your bank’s conditions.
Fees related to international payments or the conversion of euros to Saudi riyals may be charged.
Before reloading your wallet, check the information displayed on Nusuk and consult with your bank.
Check that your card is valid, that its limit is sufficient, and that online or international payments are allowed.
If the problem persists, contact your bank or try another credit card.
Check your transaction history on Nusuk Hajj and your bank account.
If the amount still does not appear after the usual delay, contact Nusuk support by providing your proof of payment.
Avoid immediately renewing the transaction without verification to prevent making multiple unintended payments.
eWallet: refunds
Yes. You can request a refund of the available balance on your eWallet, whether you have not purchased a package or you wish to recover the remaining amount after your purchase.
The request is made directly from your Nusuk Hajj account, according to the applicable conditions for the relevant season.
No. It is not possible to retrieve only part of the available balance on your eWallet.
Any refund request must concern the entire amount present in your wallet.
Yes. If your eWallet still has a balance after purchasing your package, you can request a refund.
As with any request, the entire remaining amount will be refunded: it is not possible to withdraw only a part of it.
Log in to your Nusuk Hajj account, access your eWallet, and select the option to request a refund.
Before confirming, carefully check the displayed conditions, any applicable fees, and the amount concerned.
Yes. The refund is processed using the same payment method that was used to fund your eWallet.
If you topped up your wallet using a credit card, the funds are returned to that card. If you used a bank transfer, the refund is made to the relevant bank account.
The timelines vary depending on the payment method used and the conditions set by Nusuk.
Refunds related to credit card payments are generally faster.
On the other hand, refunds following a bank transfer can take much longer and, in some situations, can take several months.
Yes. Fees may apply depending on the refund conditions set by Nusuk.
These conditions may change from season to season. Therefore, it is essential to read the displayed rules carefully before submitting your request.
No. It is not possible to directly transfer money from one eWallet to another.
You must first request a refund of the entire balance available, and then use the recovered funds to top up the other wallet.
No. Before linking your account to another group, you must request a refund of the entire balance available on your eWallet.
Once your wallet is emptied, you can join the relevant group.
This issue regularly affects people who have topped up their eWallet via bank transfer.
If your refund is delayed, contact Nusuk support directly and follow up on your request, providing details related to your account and your case:
By email: support@hajj.nusuk.sa.
By phone: +966 920 031 201.
To limit call charges to Saudi Arabia, you can use an app like MyTello.
Family Group and Member Management
Yes. Once your registration is completed, you can add members to your account from the ‘My Family’ section.
You will need to provide their personal information and submit the required documents, including their passport and, if necessary, their residence permit.
Each person added must meet the eligibility criteria of Nusuk Hajj.
No. You can also add friends or other people who wish to perform the Hajj with you.
It is not necessary to have a family connection, but each member must reside in the same country as you and meet the eligibility requirements.
You can add up to seven members, making a total of eight people including yourself.
No. All individuals linked to the same account must reside in the same country.
A relative living in another country will need to create their own account and register separately. However, you can choose the same plan when purchasing if that option is available and you wish to go together.
Forming a group allows families and friends wishing to travel together to consolidate their arrangements under a single account.
On the day of sale, the administrator can purchase the packages for all members in a single transaction. This allows booking the same package for the entire group and reduces the risk of some individuals being left without a spot.
The main administrator is the person who creates the group and associates other members with their account.
They manage the family group, the shared eWallet, and the purchase of packages for all members.
It is therefore important to designate someone who is available and comfortable with the procedures on Nusuk Hajj.
No. Members attached to the same account share a single e-wallet, managed by the main administrator.
The balance must cover the amount needed to purchase packages for all members of the group.
Yes. The shared eWallet can be funded with multiple bank cards.
Each member can therefore use their own card to top up the group wallet and settle their share of the package.
Yes. You can remove a member attached to your account or dissociate their profile from the family group.
Once dissociated, they are no longer linked to the main administrator and can continue their processes separately.
Yes, provided they can access their personal account.
When a person is added to a group, Nusuk sends them an email allowing them to create their own access to the platform.
If this access has already been created, they can log in, open the “My Family” section, and select the option to detach from the group.
If their access has not yet been created, they will need to find the email sent by Nusuk to activate it. Without personal access, they will not be able to complete this process.
Yes. From the « My Family » section, you can select a member and choose the « Transfer Authority » option.
The person concerned will receive a notification and must accept the request. Once the transfer is approved, they will become the main administrator, and you will lose management rights over the group.
Warning: this transfer is only possible before the eWallet is activated. Once the wallet is activated, the main administrator cannot be changed.
No. Before attaching your account to another group, you must request a refund of the full available balance in your eWallet.
Once your wallet is emptied, you can link your account to the relevant group.
Yes. Multiple people with separate accounts can choose the same package to travel together, subject to availability.
However, each account will need to make their purchase separately. On the day of sale, there is a risk that a package may no longer be available for some individuals at the time of their booking.
Packages and purchase preparation
A provisional calendar will be communicated by the Ministry of Hajj and on the official channels of Nusuk. It will specify the dates for the publication of packages and the start of sales.
Packages are generally viewable on the Nusuk Hajj platform two to three weeks before the start of sales. This period allows for comparing offers and preparing for the purchase.
The opening dates for sales are officially announced by Nusuk Hajj.
It is important to follow the information provided through the official channels as well as the groups and networks of Nusuk Hajj Support.
A provider is a service provider responsible for offering Hajj packages and organizing the associated services.
They ensure accommodation, transportation, meals, and the organization of the stay during the rites, according to the services included in the package.
No. Providers post their offers on Nusuk Hajj, but purchases are made exclusively on the official platform.
You cannot book or buy your package directly from a provider.
Packages are generally divided into the categories Standard, Premium, and Luxury.
These categories correspond to different levels of services, particularly in terms of accommodation, comfort, and services provided.
No. The category selected on your profile, whether Standard, Premium, or Luxury, does not prevent you from viewing other offers.
You will have access to all available packages on the platform.
The basic package generally includes:
A place in a quadruple room in hotels in Makkah and Madinah.
Accommodation at the Mouaissim camp during the rites.
Half board meals in hotels and full board during the stay in Mina.
Transfers between the airports and hotels.
Transport between Makkah and Madinah.
Necessary movements during the rites.
The flight ticket and any supplements for a triple or double room may be added to the displayed price.
Not necessarily. The displayed price may correspond to a basic configuration including a quadruple room and the Mouaissim camp.
The final amount then depends on the selected options, including the flight and any possible upgrade to a triple or double room.
Always check the final price before confirming your purchase.
A quadruple room accommodates four people, a triple room three people, and a double room two people.
The quadruple room generally corresponds to the basic option. Choosing a triple or double room usually incurs an extra charge.
The allocation of pilgrims to rooms, known as taskine, is generally organized by the provider.
The possibility of sharing a room with a specific person depends on the package, the composition of your group, and the arrangements made by the provider.
A shifting package involves a change of accommodation during the stay, typically around the period of the rites.
A non-shifting package allows you, in principle, to keep the same hotel in Makkah during the relevant period.
The exact conditions vary by providers: check carefully the program and hotels listed in each offer.
The Mouaissim camp is generally included in the basic configuration of packages. It is located further from the jamarats and requires more significant travel.
The Majar al-Kabch camp is closer to the jamarats, which can facilitate some movements during the rites. It is generally offered at an additional cost.
The choice depends on your budget, physical capabilities, and available options.
To compare the offers, especially consider :
The total price of the package.
The dates and duration of the stay.
The departure city and type of flight.
The hotels in Makkah and Madinah.
The distance between hotels and mosques.
The type of room.
The camp planned during the rituals.
The meals and transportation included.
Any additional charges.
Our site also provides you with comparisons of packages from previous seasons to help you better understand the offers and prepare your budget.
Yes. Entraide Nusuk Hajj provides you with comparisons of the packages from previous seasons.
This information helps to better understand the different options, compare services, and obtain a first estimate of the budget to set aside.
Prices and services may, however, change from one season to another.
Packages are offered in limited quantities and some may sell out quickly.
Preparing several options allows you to respond immediately if your first choice is no longer available on the day of the sale.
It is advisable to select multiple packages that fit your budget and preferences.
No. Adding a package to your favourites simply makes it easier to find.
This action does not reserve a spot and does not guarantee that the package will still be available when sales open.
Yes. When the packages are published, you can view the offers and become familiar with their configuration.
For a package with a group flight, it is generally possible to prepare its configuration in advance to save time on the day of sale.
For a customised flight, the final choice of flight must be made at the time of purchase.
Several elements can affect the final price, including:
The plane ticket.
The choice of a customised flight.
The change from a quadruple room to a triple or double room.
The choice of a camp different from that included in the basic offer.
Depending on the providers, other options may also be offered during the configuration.
Log in to your Nusuk Hajj account, select the desired package, check its configuration, and validate your cart.
Your eWallet must contain a sufficient amount to cover the full requested amount.
If your account has multiple members, the balance must be enough to pay for the packages of the entire group.
If your package is no longer available at the time of purchase, you will need to empty your cart and set up another offer.
That is why it is essential to prepare several packages in advance and familiarize yourself with their configuration before sales open.
During the first sales phase, the available time depends on the exhaustion of the quota of places allocated to your country. Once this quota is reached, it is no longer possible to purchase a package during this phase.
If you choose a customized flight, you also have a limited time, usually ten minutes, to set up your flight and finalize your booking.
It is therefore essential to prepare several packages in advance, master their configuration, and have a sufficiently funded eWallet.
Once the package is purchased and the reservation confirmed, the selected options generally cannot be changed.
Before finalizing your purchase, carefully check the dates, the hotels, the room type, the camp, and the flight information.
The possibilities for cancellation and refund depend on the conditions set by Nusuk and the schedule applicable to the relevant season.
As these rules may evolve from year to year, carefully consult the conditions stated on the platform before purchasing your package.
No. Entraide Nusuk Hajj is an independent community run by volunteers.
Its role is to help you understand the offers, compare services, and prepare your steps, without favouring any particular service provider.
Registration and Eligibility Conditions
Registration is simple: just follow the instructions provided on the platform and fill in the requested personal information.
To assist you step by step, a PDF guide is available in the Media Library section of our site, as well as a video tutorial on our YouTube channel.
To register, you must reside in an eligible country and have a passport that is valid for at least six months beyond your intended arrival date in Saudi Arabia.
If you do not hold the nationality of your country of residence, your residence permit must also be valid for at least six months after your intended arrival date in Saudi Arabia.
A compliant identity photo and a personal email address are also required.
You must provide a passport photo, your passport, and, if necessary, your residence permit.
The documents must be readable, compliant with the platform’s requirements, and show the required validity period.
Your passport must be valid for at least six months after your expected date of arrival in Saudi Arabia.
If applicable, your residence permit must meet this same validity period.
No. Registration on Nusuk Hajj requires proof of regular residence in an eligible country.
A student visa, a Schengen visa, or a temporary visa does not allow registration on the platform.
Yes. The minimum age required to register for Nusuk Hajj is 15 years old.
Yes. You can reuse your account from one year to the next.
At the beginning of each new season, Nusuk resets the registration process, but your personal information is generally retained.
All you need to do is verify the information, modify any that has changed, and then submit your application for approval.
You need to prepare:
Your passport.
Your Hajj visa.
Your flight ticket or your reservation confirmation.
Your residence permit, if applicable.
The vaccination documents required for the season.
The information regarding your package and your provider.
Keep these documents in an easily accessible place during the trip.
After your registration, your profile and documents are verified by Nusuk.
Once your account is validated, you will be able to choose your package category, activate your eWallet, top it up, view available offers, and purchase your package when sales open.
The process can sometimes require time and patience: it is important to anticipate each step.
If your account is still under verification, you can modify the information provided in your profile.
However, once your account is validated, it is strongly advised against making changes: your profile may be sent back for verification, which could delay your processes.
If a crucial piece of information related to your visa needs to be corrected, contact Nusuk Hajj support directly before modifying your profile.
Check that the information provided matches exactly with the submitted documents, and that your photo, passport, and residence permit are legible and compliant.
Correct the relevant items, then resubmit your application.
If the rejection persists, contact Nusuk support or reach out to the Nusuk Hajj Support Team.
To make this step easier for you, the Nusuk Hajj Support Team provides a photo editing service to assist you in ensuring that your ID photo, passport, or residence permit complies with the platform’s requirements.
Check that your email address is correctly entered and check your spam folders.
If the code does not arrive, request a new one and wait a few minutes before trying again.
If issues persist, contact Nusuk support.
The Nusuk Hajj Support Team is available to answer your questions and assist you throughout your journey.
You can also contact the official Nusuk support:
By email: support@hajj.nusuk.sa.
By phone: +966 920 031 201.
Yes. You can delete your account from your profile by selecting the « Delete Account » option.
Before confirming this action, you must withdraw the entire balance available in your eWallet and unlink or delete any members associated with your account.
Once deletion is confirmed, your data is permanently erased.
Stay, Accommodation and Rites
The hotels are listed in the package description on Nusuk Hajj.
Before booking, check their names, location, distance from the mosques, and the included amenities.
On our site, in the ‘Hotels’ section, you can see the actual distance between your hotel and the Sacred Mosque.
This tool helps you better locate the establishments and compare their locations before choosing your package.
The allocation of pilgrims to the rooms, called taskine, is organised by the provider.
It depends on the type of room booked, the composition of groups, and availability.
You can submit your request to your provider, especially if you wish to share your room with a friend or someone from your group.
However, the final allocation depends on the provider’s organisation and availability.
The accommodation of a couple depends on the type of room chosen and the arrangement made by the provider.
If you wish to be housed together, check your package conditions and contact your provider to find out the possibilities.
Meals are generally included as half-board in hotels in Makkah and Madinah.
During the stay in the camps, particularly in Mina, full-board is usually offered.
Arrangements may vary depending on the providers and packages.
Transfers between airports and hotels are generally part of the services included in the package.
The reception and transport arrangements depend on the organization’s setup.
Transportation between Makkah and Madinah is organized as part of the package.
Depending on the chosen option, the journey can be made by bus or by train. The details are indicated in the program provided by the service provider.
Yes. The necessary transfers during the Hajj rites are generally included in the package.
They involve transfers between the different pilgrimage sites, according to the organization chosen by the provider.
Some walking distances should still be anticipated.
Mina, Arafat and Muzdalifah are three essential places of the Hajj located near Makkah.
Pilgrims visit them at different stages of the pilgrimage to perform the required rites.
Your provider will inform you of the departure times and the organization of transfers.
Accommodation is generally provided in shared tents with other pilgrims.
The camp assigned depends on the chosen package and the options selected during the purchase.
The Mouaissim camp is generally included in the basic package configuration. It is further away from the jamarates.
The Majar al-Kabch camp is located closer to the jamarates, which can make movement easier. It is generally offered at an additional cost.
Your choice depends on your budget, physical condition, and availability.
The jamarates are the pillars located in Mina where pilgrims perform the rite of stoning.
The distance to walk to reach them depends on the location of your camp and the arrangement of the routes.
Yes. Even when transportation is included, Hajj involves walking, sometimes over significant distances.
The heat, the crowds, and changes in itinerary can make some journeys more challenging.
It is advisable to physically prepare before departure and to bring comfortable shoes.
No. No individual assistance is provided to take care of elderly or disabled individuals during their stay and travel.
It is therefore essential that relatives, especially children, make the necessary arrangements to accompany their parents or ensure that they do not travel alone if they need assistance.
During the Hajj, travel is organized for a very large number of pilgrims.
Delays, waiting times, and changes in organization may occur, particularly during transfers between the different ritual sites.
It is important to show patience and follow the instructions communicated by your group.
Your service provider or escort will provide you with the necessary information to identify your group.
Keep the contact details of your referent, the name of your hotel, the location of your camp, and the instructions given to you upon arrival.
If possible, save this information on your phone and also keep a copy on paper.
Contact your guide or provider immediately and indicate your location.
If you are unable to reach them, approach the agents present on site and provide the information to identify your group, your hotel, or your camp.
Your provider will provide you with the contact details of your contacts and the useful information regarding your group.
Keep these contacts before departure and join the communication channels set up for your stay.
Quickly report the situation to your guide or provider so that a solution can be sought.
Keep useful documents, including the package description, your correspondence, and any supporting evidence.
If the problem persists, contact the Nusuk Hajj support.
It is important to study the different stages of Hajj before your journey to understand their progression and perform them more serenely.
Entraide Nusuk Hajj provides you with guides, reminders and educational content to assist you in your preparation.
You can consult the resources offered by Entraide Nusuk Hajj: practical guides, tutorials, videos and content dedicated to the rites.
Our team is also present in help groups to answer your questions and guide you.
Understanding Nusuk Hajj
Nusuk Hajj is the official platform allowing pilgrims residing in eligible countries to organize their Hajj.
It centralizes all the procedures: registration, document verification, consultation of offers, reloading of the electronic wallet, purchase of the package, and obtaining the Hajj visa.
Nusuk Hajj is aimed at individuals residing in eligible countries, including several European countries, such as France.
To register, one must meet the requirements set for the relevant season and provide the requested documents, including a passport and, if necessary, a valid residence permit.
For individuals residing in the relevant countries, Nusuk Hajj serves as the official platform used for registration and package purchase.
Unlike the years before its establishment, the procedures are no longer carried out directly with an agency: the offers and their bookings are centralized on Nusuk Hajj.
No. Providers offer their packages on the Nusuk Hajj platform, but the purchase is made exclusively on this platform, on the official sale opening dates communicated.
It is therefore not possible to book or buy a package directly from a provider.
A provider is a service provider responsible for offering and organizing Hajj packages on the Nusuk platform.
They ensure the services outlined in the package, including accommodation, transportation, meals, and the organization of the stay during the rites.
No. Registration allows you to create your profile and, after validation, access the packages offered on the platform.
It does not guarantee a place: your participation depends on the actual purchase of a package.
Entraide Nusuk Hajj is a community run by volunteers who assist future pilgrims in understanding the platform and preparing for their Hajj.
The team provides support groups, tutorials, guides, a FAQ, package comparisons, and practical resources to assist you at every step, from registration to pilgrimage.
Entraide Nusuk Hajj is not a travel agency. Its aim is to inform, guide, and help pilgrims on a voluntary basis.
Visa, documents and departure
The Hajj visa is issued after purchasing your package on Nusuk Hajj. Once your booking is confirmed, the necessary steps for its issuance are initiated as part of your journey on the platform.
You do not need to apply for a separate visa: the purchase of your package allows for its issuance.
Hajj visas are issued by the Ministry of Foreign Affairs and are granted randomly. Therefore, there is no specific timeframe: some pilgrims receive their visa quickly, while others may have to wait longer.
If your departure date is approaching and you still haven’t received your visa, please contact Nusuk Hajj support directly.
If your name, passport number, or any other essential information contains an error, contact your provider and the Nusuk assistance immediately.
The information on the visa must match that of your passport to avoid difficulties when traveling.
Your passport must be valid for at least six months after your expected date of arrival in Saudi Arabia.
Check this information well in advance to anticipate any potential renewal.
If you are residing in a country of which you are not a national, your residence permit must also be valid for at least six months after your expected arrival in Saudi Arabia.
This condition must be verified before registration and preparation of the trip.
If your passport is about to expire or does not meet the required validity duration, initiate the renewal process as soon as possible.
If your Nusuk account is already validated or if your package has been purchased, contact Nusuk support and your provider before changing your profile information.
The ACWY meningococcal vaccine is mandatory to perform Hajj.
The vaccination must be recorded in the yellow international vaccination booklet, which serves as proof. You should keep this booklet with your travel documents and present it if required.
If you are on regular medication, ensure you bring enough for the duration of your stay.
Keep your medications in their original packaging and carry your prescription, preferably accompanied by the necessary information to facilitate checks.
Before departure, consult your doctor, especially if your health condition requires specific monitoring.
Contact your provider immediately to identify the missing document and understand the next steps.
If the issue pertains to your profile, visa, or the platform, also reach out to Nusuk Hajj support:
By email: support@hajj.nusuk.sa.
By phone: +966 920 031 201.
Check the validity of your documents, your flight information, your luggage allowance, and the applicable health regulations well in advance.
Also keep the contact details of your provider, your hotel address, and information about your group.
Early preparation allows for a more relaxed departure and helps limit unforeseen events.